When should I enrol?

There's no time limit. You can even leave it to the last minute if you like. But if you also require accommodation with host families or in shared flats, the earlier you enrol the better.

Do I have to start on the first day of the course?

If you are an absolute beginner yes. Otherwise you can start on any Monday.

How long does an hour of class last?

In our school 55 minutes. It's good policy to check this before choosing a school.

What sort of accommodation is best? With a host family or in a shared flat?

It's a personal choice. Here are a few points to keep in mind:

Standards are high in both cases but furnishings tend to be a little better at the homes of host families.Staying with host families, especially if you have chosen to have meals, implies more care with times.Minors, who may need help and support, are better off with host families.

Will family members talk to me?

Yes. They have, of course, their own lives, work, and commitments to get on with, but they have been selected by the school on the basis of their willingness to have regular daily contact with their student guests.

Can I pay by credit card?

Yes, of course. You can pay online when you enroll or when you will arrive at school.



I have some questions regarding payment. Who should I ask?

If you have booked your course through an agency, you should contact them.

If you have booked your course through an agent please ask your agent.

If you have booked directly with Koine please contact our Reception Office: angela@koinecenter.com. Reception: Monday to Friday from 8:30 to 17.30

What method will my teacher use?

All our teachers are native speakers and hold an Italian Teacher Treaning Certificate. During the lesson oral communication is the main objective although work on reading, writing and grammar is also an important part of our programmes. From the first lesson your teacher will speak in Italian. The teacher is able to clarify meaning through the effective use of teaching aids like pictures and mime. As all the language taught is related to a specific topic, it is easy to understand the meaning of the new language, even without translation. Students are able to measure their progress in terms of things they are able to say and do in the language.

I am a beginner. Will the teacher translate into English?

Our teachers are used deal as much as possible with the Italian language. The  teachers will give you the meaning of words using pictures and explain in other way. Since learning the language always specialized in individual subjects, it is easy to understand the meaning, even without translation.

I have a laptop, do you have wireless connection?

Yes, we have a free Wi-Fi connection

Can I change class?

If you are not happy with your class, first discuss this with your teacher. If your teacher suggests a change, please inform the Reception

Can I end my course earlier and get a refund?


For all questions regarding accommodation.

please visit our section Faq Accomodation.

Can I pay with bank transfer?

Yes, of course. If you prefer to pay your course with a bank transfer, you can use the following account details. After you made the payment, please send an email to info@koinecenter.com and specify in "payment description" your name and/or your order number.

- Bank Name: 

UniCredit Bank

Viale Giovine Italia 15/R - 50122 Firenze

IBAN IT45 U02008 02850 000401299203


Bank charges are to be met by the sender.